FAQ

Why us? Why choose 2Wheeladventures to rent a motorcycle?

It is really easy to answer this! Basically, we do everything to make sure you have a great experience with our motorcycles and that there are no surprises. Our customers have given us a vote of confidence. We have a rigid maintenance schedule on all our motorcycles, no compromises. Our business is completely based in Australia and we support the local economy and provide support through our community support programs. The best selection of adventure-ready motorcycles in Australia.

Other motorcycle rental companies advertise low rates but when you look deeper into what they charge, you will find all kinds of hidden charges for out of business hours, credit card processing charges, etc. These little charges can add up and can give you an unpleasant surprise when you go to pick up the bike or bring it back. We don’t play that game!

We have a simple pricing structure and every charge is explained clearly. The motorcycles we provide are late model dual sport motorcycles that are specifically designed for the types of roads and riding conditions that you will find in Australia. We are a family business team with years of experience in customer service. We are bikers and we run this business passionately for bikers. We understand that our customers come first and that they are looking for quality and honesty as well as fun. We do everything we can to make sure all of our customers leave with a smile on their faces.

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    Operating hours. What time does your shop open and close? What days are you open?

    We are open Mon-Fri 8am to 5pm and shoulder hours by arrangement at no extra charge. We are also open on the weekends by arrangement at no extra charge so no need to rush, just let us know an estimate ETA and we will gladly meet you.

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    Motorcycle types: What sort of motorcycles do you rent and how much are they?

    We rent late models, professionally-maintained, high-quality, dual-purpose motorcycles that are well-suited to the riding conditions in Australia. We have learner (LAMS) approved motorcycles too, bobbers and dual-purpose motorcycles. Take your pick! For more information about the bikes and prices, please see our motorcycle rentals page.

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    Age and experience; What age do I need to be to rent a motorcycle?

    You need to be a minimum of 21 years of age or older. For certain touring motorcycles, we require two years of experience.

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    License requirements: Do I need an International Driving License?

    For local Aussies, you need a valid motorcycle license to the capacity of motorcycle you are renting.
    For our international guests: Your driving license (with motorcycle endorsement) from your country, province or state of residence is all that is required.

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    Paperwork: What documents do I need to rent a motorcycle?

    You need your motorcycle driving license, a passport or identity card from your country of residence and a valid credit card (MasterCard, Visa, American Express) for the security deposit. Please refer to the pricing schedule for bond (deposit) schedules. price rental page

    When you get to our office in Sydney to pick up your bike, we will require a deposit for damages on your credit card. This amount will be refunded once the bike is returned in a good state. We do use video technology to capture the condition of the bike prior to a rental for your peace of mind. If travelling from overseas please contact your bank prior to leaving for Australia to make sure that they know that you are travelling to Australia and renting a bike so that the transaction is approved when here.

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    Riding areas: Can I ride the motorcycle on unpaved roads?

    YES! Some of the best roads in Australia and the joy of riding is seeing some of the back country that you can only access using unpaved roads. We encourage you to explore – but please remember, you are responsible for damage to the motorcycle! We do not allow our motorcycles to be used on any race track or in any illegal manner. Our bikes are not to be used for stunts including jumping, wheelies or racing of any sort. A small selection of outback roads are not to be taken unless prior arrangement: The Savannah Way, Plenty Highway, Great Central Road , Gunbarrel Highway, Gibb River Road, Tanami Track, Oodnadatta Highway, Birdsville Track, Canning Stock Route and any Cape York track

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    Charge rates: Do you charge rental per day or per 24 hours?

    We charge per 24 hours. This means you return the motorcycle at the same time as you picked it up. For example, if you pick the motorcycle up at 11 am on Friday and return it before 11 am on Saturday, we charge you for one 24-hour day. Please contact us if you have any questions on hourly rates.

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    Bond/Deposit requirements: Do I need to pay a deposit to guarantee my reservation?

    Yes, to secure your booking you need to pay 20% at the time of booking your rental or tour. Please contact us and we can transact it over the phone or we can send you a payment request from our secure payments provider PayPal. Using our payments providers, you may pay with any major credit card or with your checking account.
    The balance of your rental is due when you pick up the bike in our office in Sydney. This can be paid in cash or with a credit card. We accept Mastercard, Visa, and American Express.
    NOTE: we do not charge you a credit card processing fee.

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    Insurance: Is insurance included?

    Yes, motorcycle insurance is included with all of our motorcycle rentals. It covers third party damage and motorcycle replacement but you are liable for the insurance excess in the case of damages. Most of our bikes are equipped with crash bars. Our motorcycles are also equipped with hidden anti-theft GPS tracking devices so that we can locate the bike if it is ever stolen.

    The insurance excess amount varies depending on the bike you rent. The amount is listed next to the bike on the rental price page. Bonds are processed on a credit card and refunded upon safe return of the bike undamaged. In the event of damage the we may process the cost of repairs up to the value of the insurance excess detailed on the rental pages of the web site.

    We are not responsible for exchange rate fluctuations or other fees your bank may charge when refunding the bond. Note that if your trip is a one-way journey from one city to another it can take a few days after drop off before the bond is refunded. If you are from overseas it usually takes a few more days for the banks to return it to your account. It is your bank that dictates the length of time this takes not the refunding bank.

    You are liable for individual insurance. We strongly recommend that you have travel insurance that covers third party travel, health insurance, trip cancellations and medical expenses.

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    Payment methods

    You can pay for your motorcycle rental reservation deposit using PayPal. Over the phone via debit/credit card or if you prefer, by making a wire transfer into our bank account in Australia. The balance can be paid in our office using a credit card (MC, Visa, Amex) or cash.

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    Cancellations: What happens if I need to cancel?

    Cancellations are very costly to us as they impede our planning and ability to sell rentals and tours to other customers. Therefore, cancellations for any reason made less than 30 days before the pickup or departure date are not refundable nor may they be applied to a future rental or tour. Please note that if you have booked a one-way journey and the bike is already in transit to you ‘start city’ you will be liable for the shipping fees to and from the different points.

    To protect yourself from this loss of your deposit, it is up to you to secure travel insurance that covers cancellations due to health problems, family tragedies or problems with flight departures, etc. We will gladly provide you with an invoice so you can claim insurance benefits.

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    Inclusions: What is included with my motorcycle rental?

    • Unlimited Mileage
    • Insurance (see above)
    • 24 hours rental
    • 24 hour breakdown and recovery service (does not cover flat tires or running out of gas, etc) LAMS motorcycles excluded
    • Maps and route advice
    • Luggage Storage while you ride

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    Passengers: Can I carry a pillion / passenger?

    Yes, you can carry a passenger if your license allows you to do so.

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    Group bookings and discount: My friends and I want to rent several motorcycles. Do you do group bookings?

    Yes, please let us know and we will be very happy to arrange that! We offer special prices if you sign up additional people to join. Please contact us for more information.s

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    Start & End Points: Where do the motorcycle rental start and end?

    We are happy to arrange transport for a motorcycle to any city of your choice within Australia. There are additional charges so please ask us for a quote. We are based in Sydney and that is the home base where all the motorcycles return to. Contact us

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    Bookings: How do I make a booking (reservation)?

    We have an online system for making your booking but please note that it is not 100% confirmed until your deposit is paid. You can book via our homepage section. You can select your dates, bike and gear. We will respond to you regarding availability, usually within 24- 48 hours. If the requested bike is available we will let you know and then ask you to guarantee your reservation by paying for 20% of the rental using PayPal or over the phone. Ofcourse you can always phone us to talk through your booking request. Contact us

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    Gear requirements: What gear do I need?

    Australia requires the use of a helmet while riding a motorcycle. You may, of course, bring your own helmet and riding gear such as gloves, rain gear, jacket, trousers, boots and sunglasses or goggles. Australia has a very wide variation in climates. This means that you should dress in layers that you can add and remove as you climb and descend in altitude – allowing you to accommodate changes in temperature and climate accordingly. In addition to riding gear we recommend that you bring insect repellent and sunscreen with you on your ride. For off-road travel, we recommend that you wear protective gear such as a chest protector, shin and elbow guards.

    We are an authorized dealer of Dririder and we are very competitive in our prices. Let us know if you need anything.

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    Gear rentals / purchases: Do you rent clothing and riding gear?

    Yes, we do have jackets, helmets, gloves, boots and rain gear for rent. We stock the best riding gear Dririder so you can rent with confidence. When you make your booking be sure to add your selection and we will have it ready for you. We have a variety of sizes available so you can always try on different sizes when you get here.

    Most riders prefer to bring their own gear, if you are travelling international do note that Australia customs and regulations are very particular around dirt so ensure your boots are clean and no visibility of dirt (soil).

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    Trip planning: Can you help with route planning?

    Yes. We are always happy to help you plan your route once you have made a guaranteed reservation. Please contact us when you need help with planning! Please include link to contact us information We are very happy to provide you with recommended hotels and places to visit – just ask!

    We have some GPS’s available for rental but you are welcome to bring your own GPS unit

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    Luggage: Do your motorcycles have luggage?

    Our BMW GS have luggage systems. For our other motorcycles, we have a variety of saddlebags and pannier systems available for rent at an additional charge. We also have tank bags available for rent.

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    Transfers: How do I get from the airport to your location?

    The public transportation system in Australia is reliable and safe. You can use the train from the airport to Seven Hills (our closest station) and we are happy to collect you there. Other options include taxis or Uber. If you do choose to get a taxi, be sure to confirm the fare with the driver before getting in the taxi. It generally takes about 45 minutes by car to get to our location from the airport. Be sure to take taxis ONLY from the official taxi queue which is located on the lower level of the airport.

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    Luggage storage: Can you store my excess luggage?

    Yes, we have lockers available to store your luggage before, during or after your rental or tour. We do not charge anything for this

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    Kilometre limits: Do you have a kilometre limit?

    NO! You can ride as many kilometres as you want.

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    Breakdowns: What if the motorcycle breaks down?

    The motorcycles are meticulously maintained. In the unlikely event of a breakdown due to motorcycle trouble, in all instances it is our priority is to get you on the road again as soon as possible and this is almost always within 24 hours. The solution will vary depending on the problem, your location and factors such as the time of day. Always phone us in the event of a breakdown and before undertaking repairs as you must have our approval before repairs take place. With our technical staff, we will walk you through a series of troubleshooting steps to see if we can fix the bike over the phone. If not, we may either direct you to a local mechanic (we have a network of trusted mechanics throughout the country) or rush a replacement motorcycle to you so that you can continue your adventure without unreasonable delay. Please note that “Breakdowns” do not include events such as flat tires, leaving lights on and wearing down a battery, or running out of gas – which are out of our control.
    The solution may be to provide a replacement bike, to drive to you and fix the bike, to get you to the nearest repair centre or in an extreme scenario provide alternative transport for your trip.

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    Weather: What weather should I expect in Australia?

    Australia’s climate varies greatly throughout the eight states and territories; there are four seasons across most of the country and a wet and dry season in the tropical north.

    Australia’s seasons are at opposite times to those in the northern hemisphere. December to February is summer; March to May is autumn; June to August is winter; and September to November is spring.

    Annual temperatures for different states.

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    Safety: Is Australia Safe?

    Australia has a stable political system and low crime rate on a world scale and so Australians experience a safe lifestyle. … However, as with all travel at home or away, you should observe the same precautions with your personal safety and possessions. And please do remember sun protection. The Australian sun is very strong.

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    Liabilities: Will everything go exactly as you describe in your tour pages?

    We make every effort to make sure things go as smoothly and as described in our tour descriptions. However as is everywhere, things can go wrong. We do everything we can to that goal but it is not possible every time. We just ask that if something goes wrong, that you help us resolve the problem by being calm, patient and understanding. Our goal is to make things as fun as possible and we will do everything we can to achieve that goal!

    We do control most things but can’t be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside of our control such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports.

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    Language: What languages do you speak?

    We speak English but feel free to write us in whatever language you are comfortable in and we will use online translation tools to understand you as best we can! Our website homepage can translate the webpage to a variety of languages.

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